Our decades of business process improvement experience has benefitted varying industries streamline their processes, gain competitive advantages, and improve overall efficiencies. A few examples include:

FINANCIAL SERVICES
	Reengineered fulfillment process for leading provider of membership clubs, resulting in $2 million savings and improved process scalability.
	Reduced cycle marketing acquisition cycle time for credit card company by 40%.
	Defined entire customer acquisition process for a leading credit issuer in support of OCC inquiry, resulting in 90% error reduction and 40% decrease in marketing acquisition timeline.

TRANSPORTATION
	Developed comprehensive process and data requirements for new centralized benefits and payroll system for major airline.
	Streamlined revenue management process for an inter-island Hawaiian carrier.

HEALTH CARE
	Defined and implemented an end-to-end process improvement methodology incorporating usage of business modeling software for a leading New York health insurance company.

RETAIL
	Defined detailed business and system requirements for new Merchandise Transfer application for national department store chain.

CONSTRUCTION
	Implemented model-based Requirements Definition techniques coupled with proper usage of business modeling software for a major California-based home manufacturer.

HIGHER EDUCATION
	Led successful process design and engineering initiative to develop Enrollment Center for a leading university.

STATE GOVERNMENT
	Redefined the Long-Term Care Administration process and infrastructure for the State of Wisconsin.